I had rented an apartment with Nestaway back in February this year, only because of their tall promises about helping bachelors find homes easily. At first, it all seemed perfect because of their swift response and action time. I found a place and was told it would be “fully furnished”, that I would be provided with facilities such as gas cylinder, washing machine etc and that they would get it cleaned up and everything would be bright & shiny before my move-in.
Seemed quite the offer. Reality, however, was quite different.
First of all, the so-called ‘clean up’ included a one time lousy attempt at dusting the place in broad strokes. Even after they had supposedly ‘cleaned-up’, it was horribly dirty. I had to run an extensive cleaning operation of my own to make the place look remotely livable. Despite my efforts, the rotting sofa set, dining table, switchboards, TV table, coffee table, kitchen walls, balconies, kitchen drawers, stove, chimney (literally broken) – all remained the same. Dirty, dusty and not important enough to be given a fuck about by Nestaway. I was promised that there would be a gas cylinder and a washing machine before I moved in, but neither of them was there. I had to order food (including tea and coffee) from outside for days before I went ahead and simply arranged a cylinder myself. I also had to pay the maid extra to wash clothes by hand.
Added to that, was the drain blockage in the kitchen sink, broken toilet seat and a huge bee hive in my room. Suffice to say, I was very comfortable (/not).
I raised lots of service requests from my dashboard. But now it seems they get loads of those from tenants every single day, so they probably make jokes about them over their morning cup of coffee. I followed up as much as I could, and the only thing they really fixed was the toilet seat. Everything else, I had to get done myself and not to mention, pay myself too. And here I thought I wouldn’t have to pay for service requests raised within 7 days of my move in (one of their bogus policies).
After I got everything fixed and functional myself (including the DTH and wifi), fast forward to when other flatmates moved in. Nestaway executives told them that they didn’t have to share the installation fee for DTH and wifi because both these services were provided by them and were included in the rent. Talk about lying through your teeth. Speaking of executives, this company has the most useless, uneducated and uncooperative executives ever. They only respond swiftly until you pay your security amount in full. Post that, all you get to see is a massive middle finger.
When I was discussing the security amount, I asked the executive if it was okay to pay it in two installments over two months, he assured me that it was perfectly fine and it wouldn’t be a problem. So I paid one month’s security and one month’s rent and thought I was good to go (I moved in 5 days before month end). Clearly not.
On 1st of the next month, I got an email from Nestaway saying I needed to pay the rent. I was taken aback and tried to get in touch with their customer support time and again. True to their reputation, they were assholes and didn’t give two farts about my concern. I tried to get in touch with that executive, who told me and I quote – “Pay the rent including the late fee. I will come and return the late fee amount to you in cash because of the inconvenience this confusion has caused”
It would come as no surprise that that cash never came.
Fast forward again to July, when I got an email around the 18th saying that the property was going to be off-boarded so I had to move out. It also said that since it was being off-boarded by Nestaway, the move out charges would be waived off and I would get my security deposit refund within 7 working days. The property was off-boarded on 2nd of August. It has now been one month and 8 days and there is no sign of that refund. I have been diligently following up but their customer support executives always have one thing to say in their robotic voice, “Your refund is with our finance department. You should get it soon”
Now, according to their policy, if you don’t pay rent on time (on or before 5th of every month), a late fee of Rs. 500 will be charged. Post 10th, a late fee of Rs. 200/day will be charged (added to the Rs. 500) until 15th. Post 15th, your booking will be cancelled. So now that you haven’t given me my refund within 7 working days, how much interest will you pay me, Nestaway?
Apparently, they have another bogus program called the ‘3 Days Trial’ program under which, you can decide to cancel your booking within 3 days of your move-in without having to pay the lock-in breach charges, notice period shortfall charges, renovation charges (insert LOL emoji) etc. The ONLY money that you will have to pay is the rent for the number of days since the start of the license date, calculated on a pro-rata basis, move out charges (999 bucks) and cancellation charges (=token amount, which is 25% of the month’s rent. So if your rent is 20k, 25% of that is 5k, which would be your cancellation amount)
Quite an expensive ‘trial’, I must say.
They will deduct this amount from your security deposit and ‘process’ the refund. Rest assured you will never see the face of that money ever again. Ever. It’s gone. Into the chamber of secrets of Nestaway.
If you choose to go ahead with this fraudulent company, you will burn a hole in your pocket paying for things and services they promised to provide. To add to the injury, you will not get your security deposit refund on time, if you get it at all. The only thing you will end up doing is raising endless service tickets, which to all intents and purposes are useless.
I have been reading up on their social media accounts ever since I moved out and all their accounts are full of nothing but complaints and abuses. They have cheated countless people, who are now left with no option but to hound their social media with complaints. But to no avail, obviously. If there was ever an epitome of not giving a duck – Nestaway would be it. It’s really inspiring how consistent they are in copy/pasting the same response to every person – “Hi [Insert name], we apologize for the inconveniences caused. Please inbox us your registered contact details. We’ll help you”.
They literally say this to every single person who posts a complaint. And then nothing happens. I find it hard to believe that this company is not just still afloat, but is managing to get funding round after round after round. They’re raking in money left right and center and leaving a trail of angry customers behind.
If you’re considering renting a place with Nestaway, DON’T. Kindly read their FAQ before taking any step: https://faq.nestaway.com/docs/faq-center.
If you’re currently a tenant in one of the Nestaway homes, well, good luck.
For people who have moved out – can we plan a class action suit?