Nestaway – Stay Away

I had rented an apartment with Nestaway back in February this year, only because of their tall promises about helping bachelors find homes easily. At first, it all seemed perfect because of their swift response and action time. I found a place and was told it would be “fully furnished”, that I would be provided with facilities such as gas cylinder, washing machine etc and that they would get it cleaned up and everything would be bright & shiny before my move-in.

Seemed quite the offer. Reality, however, was quite different.

First of all, the so-called ‘clean up’ included a one time lousy attempt at dusting the place in broad strokes. Even after they had supposedly ‘cleaned-up’, it was horribly dirty. I had to run an extensive cleaning operation of my own to make the place look remotely livable. Despite my efforts, the rotting sofa set, dining table, switchboards, TV table, coffee table, kitchen walls, balconies, kitchen drawers, stove, chimney (literally broken) – all remained the same. Dirty, dusty and not important enough to be given a fuck about by Nestaway. I was promised that there would be a gas cylinder and a washing machine before I moved in, but neither of them was there. I had to order food (including tea and coffee) from outside for days before I went ahead and simply arranged a cylinder myself. I also had to pay the maid extra to wash clothes by hand.

Added to that, was the drain blockage in the kitchen sink, broken toilet seat and a huge bee hive in my room. Suffice to say, I was very comfortable (/not).

I raised lots of service requests from my dashboard. But now it seems they get loads of those from tenants every single day, so they probably make jokes about them over their morning cup of coffee. I followed up as much as I could, and the only thing they really fixed was the toilet seat. Everything else, I had to get done myself and not to mention, pay myself too. And here I thought I wouldn’t have to pay for service requests raised within 7 days of my move in (one of their bogus policies).

After I got everything fixed and functional myself (including the DTH and wifi), fast forward to when other flatmates moved in. Nestaway executives told them that they didn’t have to share the installation fee for DTH and wifi because both these services were provided by them and were included in the rent. Talk about lying through your teeth. Speaking of executives, this company has the most useless, uneducated and uncooperative executives ever. They only respond swiftly until you pay your security amount in full. Post that, all you get to see is a massive middle finger.

When I was discussing the security amount, I asked the executive if it was okay to pay it in two installments over two months, he assured me that it was perfectly fine and it wouldn’t be a problem. So I paid one month’s security and one month’s rent and thought I was good to go (I moved in 5 days before month end). Clearly not.

On 1st of the next month, I got an email from Nestaway saying I needed to pay the rent. I was taken aback and tried to get in touch with their customer support time and again. True to their reputation, they were assholes and didn’t give two farts about my concern. I tried to get in touch with that executive, who told me and I quote – “Pay the rent including the late fee. I will come and return the late fee amount to you in cash because of the inconvenience this confusion has caused”

It would come as no surprise that that cash never came.

Fast forward again to July, when I got an email around the 18th saying that the property was going to be off-boarded so I had to move out. It also said that since it was being off-boarded by Nestaway, the move out charges would be waived off and I would get my security deposit refund within 7 working days. The property was off-boarded on 2nd of August. It has now been one month and 8 days and there is no sign of that refund. I have been diligently following up but their customer support executives always have one thing to say in their robotic voice, “Your refund is with our finance department. You should get it soon”

Now, according to their policy, if you don’t pay rent on time (on or before 5th of every month), a late fee of Rs. 500 will be charged. Post 10th, a late fee of Rs. 200/day will be charged (added to the Rs. 500) until 15th. Post 15th, your booking will be cancelled. So now that you haven’t given me my refund within 7 working days, how much interest will you pay me, Nestaway?

Apparently, they have another bogus program called the ‘3 Days Trial’ program under which, you can decide to cancel your booking within 3 days of your move-in without having to pay the lock-in breach charges, notice period shortfall charges, renovation charges (insert LOL emoji) etc. The ONLY money that you will have to pay is the rent for the number of days since the start of the license date, calculated on a pro-rata basis, move out charges (999 bucks) and cancellation charges (=token amount, which is 25% of the month’s rent. So if your rent is 20k, 25% of that is 5k, which would be your cancellation amount)

Quite an expensive ‘trial’, I must say.

They will deduct this amount from your security deposit and ‘process’ the refund. Rest assured you will never see the face of that money ever again. Ever. It’s gone. Into the chamber of secrets of Nestaway.

If you choose to go ahead with this fraudulent company, you will burn a hole in your pocket paying for things and services they promised to provide. To add to the injury, you will not get your security deposit refund on time, if you get it at all. The only thing you will end up doing is raising endless service tickets, which to all intents and purposes are useless.

I have been reading up on their social media accounts ever since I moved out and all their accounts are full of nothing but complaints and abuses. They have cheated countless people, who are now left with no option but to hound their social media with complaints. But to no avail, obviously.  If there was ever an epitome of not giving a duck – Nestaway would be it. It’s really inspiring how consistent they are in copy/pasting the same response to every person – “Hi [Insert name], we apologize for the inconveniences caused. Please inbox us your registered contact details. We’ll help you”.

They literally say this to every single person who posts a complaint. And then nothing happens. I find it hard to believe that this company is not just still afloat, but is managing to get funding round after round after round. They’re raking in money left right and center and leaving a trail of angry customers behind.

If you’re considering renting a place with Nestaway, DON’T. Kindly read their FAQ before taking any step: https://faq.nestaway.com/docs/faq-center.

If you’re currently a tenant in one of the Nestaway homes, well, good luck.

For people who have moved out – can we plan a class action suit?

 

Dear Indian Parents, why so entitled?

Now this is something I feel I need to talk about, especially in the context of our society. I haven’t written in a while and my writing skill has become quite rusty, but I have been feeling extremely confused, hurt and misguided lately and I needed to vent. So, coming to the question I am trying to pose – Dear Indian parents, why are you so entitled? Why do you think that you are entitled to your kid’s love, respect, obedience, compliance and support? Why do you think that your kid, in some way, is obligated to make you happy?

Because you went through pain to have them? Because you invested time, money, emotions and energy into raising them? Because you made sacrifices and compromises? Because you fought with others to keep them happy and safe? Because you put their well-being above your own? So now that they’re a little grown up and have a mind of their own, you expect something in return for everything you did? Wait. Was this arrangement supposed to work in this investment-ROI like fashion? Why wasn’t I told?

Before addressing the core issue here (which is extremely unhealthy and screwed up) I would like to pose another question – Why do people decide to have kids? Is it because you are already in a happy place in life, and feel emotionally, mentally and financially secure and strong enough to be able to share love with another human being without expecting anything in return or is it because you’re extremely unhappy with your life and feel that a kid will make it better? or because you’re lonely? or because you’re too bored in life and want a ‘project’ to work on? or because you can’t stand your spouse and want a reason to stay in the marriage? or because you are concerned about your old-age? or because you want someone else to fulfill your incomplete dreams? or because you want to fill a void in your life?

What is it?

I truly feel that people don’t decide to become ‘parents’ for the right reasons, especially in our country. Even if we exclude the people who are pressurized into having a child, the remaining percentage don’t have very healthy reasons either. That is where the dysfunction begins and keeps spiraling out of control. If you decide to have kids for any reason other than unconditionally sharing love and raising a healthy human being who will be (and should be) independent enough to make his/her own choices, then you my friend, have a problem. You are invariably going to download all your problems, issues and sorrows onto your kid and expect him/her to somehow a) either give you a solution or b) be the solution.

There are so many parents who tell themselves – we will not end up being like our parents. Well, bullshit. You are your parents plus more issues. It is so difficult to dissociate ourselves from our parents’ identity and personality in our culture – it takes a lot of awareness and almost an entire lifetime’s work to achieve that. Why? Because most of us are brought up within enmeshed relationships. Boundaries? What are those? Our parents have a right to know and interfere in everything. Free will? What’s that? I can only go out with friends that my parents like and marry the love of my life as long as my parents approve. Questioning parents’ decisions, opinions and beliefs? Prepare for a crash landing, kids. That’s never going to fly.

We’re never taught to be individuals with our own separate set of beliefs, opinions and principles. We’re always an extension of our parents. Any form of disagreement is seen as disrespect. (Because ‘respect’ is gulping down your opinion and putting your parents’ happiness above your own) Respect is a concept that only works one way, because parents will never respect our choices and decisions. And if those choices fall way beyond their radar of “what’s ok” – then you’re officially a rotten kid and have given them so much pain you should die in a pool of guilt. In short, the term ‘Indian parents’ should officially be synonymous with ‘insecure’. They’re so insecure about themselves that they cannot stand their kid being too different, or else – a question is raised on everything they did based on their belief system so far in their life, and they cannot be in that uncomfortable position of accepting that they might have been wrong at some point. (The horror)

You see, part of being a secure and mature human being is the ability to empathize and accept your mistakes when you make them (everyone does). In my understanding, Indian parents are neither. But the blame isn’t just theirs, it’s a dysfunction that has been passed down generations.

Coming to the core issue – if you think your kids owe you anything in return for your love and care, then you have issues that need to be dealt with before assuming that you deserve to be parents. Love, respect and care are mutual emotions that should be given unconditionally without expecting anything in return. If you are going to guilt trip your kids about your sacrifices and financial investments – Don’t be a parent. If you’re going to use the victim card to get what you want – Don’t be a parent. If you’re going to expect your kid to support you emotionally – Don’t be a parent. If you’re going to shove your beliefs and opinions down his/her throat – Don’t be a parent. If you have a problem accepting your kid as a separate individual who will have different opinions – Don’t be a parent. If you cannot accept the fact that your kid will not always agree with you – Don’t be a parent. When you bring a child into this world, he/she needs you and depends on you for physical, mental and emotional well being and continues to need you until he/she becomes an adult. You do not, and should not, need or depend upon your kid for any of those.

You don’t have the emotional bandwidth or maturity to be a parent. Please deal with your issues first. Also, if you do your parenting right – your kid will shower you with unconditional love and support, without you having to ask for it. A child’s first impression of the world is his/her parents. If you have truly loved your child without emotionally fucking him/her up – he/she will always stand with you and before you. Try it.

A kid’s love is a precious gift. It’s not your right. You chose to have a child and bring another human being into this world. If you’re putting your best foot forward to take care of him/her, it’s not a favor or a debt the kid has to repay later. If you have problems, they’re your responsibility, not your kids’. In US, if you put undue pressure on your kids or raise them in unhealthy households, the social security services will come and take your kid away. They have an accountability system in place. Raise your kid in a healthy environment or lose your right to be parents. Unfortunately in India, just having given birth to a child is enough criteria to qualify to be a parent. You can do whatever the fuck you want with that child. Because maa ke charnon mein swarg hota hai.

If a kid is being abused emotionally and physically in a house, there is absolutely nowhere he/she can go to seek safety and protection. We just have to wing it. And the number of kids being raised in abusive and unhealthy homes in our country is shocking. What is even more shocking is that most of them don’t even know they’re being abused.

I may not be a human child’s parent, but I am a pet parent to a wonderful and amazing dog called Brownie, who I adopted out of my own free will. It is my responsibility to make sure that she receives care, love and a safe environment. I didn’t do it because I wanted a watch dog or because I was lonely. I did it because her being there truly made me happy. Sometimes I have to put up with messy situations, she poops and pees anywhere, she tears everything apart, she whines for no reason and doesn’t listen to a single command, she demands too much attention, interrupts work and hardly shows any affection in return – I get annoyed sometimes. But I have to remind myself that I signed up for this. If I wanted a picture perfect dog who would sit when I asked her to sit, stand when I asked her to stand, mingled only with the dogs I liked and showed affection to me all the time – I would just sit and watch Scooby Doo on TV.

Even after 4 or 5 years, if I give her too much stress or take away her sense of safety, she will either show me aggression (biting) or simply run away, and I wouldn’t be able to do a single thing. She felt threatened and left to preserve herself. Is she obligated to stick with me despite the stress and abuse, just because I took care of her for so long?

NO.

I am just glad that I have a dog who will bite me if I cross her boundaries, as compared to a human child who will continue to suffer in silence thinking it’s okay just because I’m a parent. Nothing scares me more.

 

Are all lawyers assholes?!

Why? Seriously, why? Why do all of them believe they own the ground they walk upon and every person who even breathes in their presence is obligated to pay them money? I am yet to come across a lawyer who actually treats his/her clients as people and not ATM machines. When you walk into District court, Saket, the courtyard is brimming with lawyers literally jumping at you like taxi wallas at the purani dilli railway station.

“Madam, affidavit banwana hai?”

“Madam, koi case handle karwana hai?”

“Koi deed banwani hai?”

“Koi agreement karwana hai? Settlement karana hai?”

It seriously feels like you just stepped out at some local station in UP and the most uncouth and boorish taxi/rickshaw/auto wallas are ready to attack you. It’s saddening to see the way these “educated” lawyers put their integrity and self-esteem on a hanger and make a mockery of it in full public view. They’re ready to surrender themselves to you more and more with each 500 note that you pull out in their favor. Rs. 500 = Bas ek stamp milega. Rs 1000 = Court mein appearance kar denge. Rs. 2000 = Appearance + Petition. Rs. 3000 = 2 appearances + petition. Rs 1,00,000 = Private lap dance. Rs 2,00,000 = Private lap dance by their entire family.

A profession that finds it’s roots in words like integrity, justice, right vs wrong, morals and ethics, courage and fighting spirit, has become worse than the business of prostitution. All lawyers are puppets in the hands of money. All they want and care about is money. The more you pay, the better and faster justice you’ll get. It’s like the difference between business class and economy. So in case you’re an economy client who just got molested on the road, you will have to wait for years before you get your so-called “justice” (which is probably only going to be a settlement forced down your throat by the judge who only wants to decrease the load of the cases) and if you’re a business class client then justice will be handed to you pretty soon. And if you’re a first class client then not only will you get justice on a silver platter but also an autographed champagne bottle by the lawyer.

Paisa phek tamasha dekh was probably made for lawyers. They walk into your office as though they are doing you a massive favor by gracing your office with their golden presence. They sit in front of you and start giving advice even though they have no effing clue about what your case is or even glancing at the file. Pfft. Why would they do that? They’re too smart and “experienced” to do something as trivial as getting to know about the actual case. A few IPC sections here, a few citations of latest amendments there – their job is done. They just summarized your entire case without asking you a single question or reading the file. Now isn’t that genius? Next thing you know you have been sent a long invoice of their “services”. You must pay them for throwing around a couple of IPC sections, which you probably could have read yourself with half an hours worth of research.

Now isn’t that an honorable profession? I so will become a lawyer one day.

I actually remember a hilarious experience where I went to a lawyer’s chamber once to get a couple of notices drafted. He drafted the notice in front of me and my god, what a brilliant example of legal practice that notice was. What english! what attention to detail! And that man has a LLB degree and runs a firm. Ultimately, I had to draft the notices and all he did was stamp and sign them. And guess what? He still charged me. They have some nerve to be such unabashed bastards. Basically if they invest even one second in your case, you owe them money. Even if they don’t do jackshit, even if they’re the ones who screw up, even if they gave you wrong advice – you still owe them money. Why? Because they gave you time. And their time is more important than the Prime Minister’s time himself because you know, they have so many bad people to prosecute, justice to serve to the grieved and so many other noble things (=mint more money by raking in as many settlements as possible)

Lawyers are smartasses. They know the Indian judicial system is slower than MTNL broadband on it’s worst day. So the best way to make loads and loads of money is to make sure that each case stretches out as much as possible. That way they can spin money on each date. Our system is notorious for hanging every case for a minimum of 2 years. Sometimes justice is served to the grand grand children of the complainant/plaintiff. I honestly do not remember the last time justice was truly, truly served in our country. So like I was saying, lawyers take full advantage of this gaping blackhole in our system. They dish out all sorts of crap to convince you why it would be best to let the case hang. And mind you, they’re pretty damn convincing. Lawyers are multi talented people. They do business like sex workers and possess mad marketing skills like a top class salesman and pretend to be compassionate like SRK in Swades.

Which brings me to the next point = their ego. So even though our system is churning out lawyers faster than mosquitoes breeding in the summer and even though most of them are useless and don’t have brains to fill a teaspoon, their egos are bigger than the Tatas and Ambanis. They think that a black coat gives puts them at a pedestal higher than the normal civilian. If you hire a lawyer, you better listen to his advice and you better make time for him when he has time, and you dare not ask him too many questions and you dare not contradict him or tell him that he’s not working hard. How dare you tell a lawyer what to do? Who the hell are you? Just another ATM? He will probably go find another one. There are plenty he hasn’t exploited yet. If you do any of the above, he will walk out and leave all your cases hanging midway without any further advice and that’s not it, he will even raise you a bill and demand money for “services rendered”!

Oh I forgot to add one point in there: If you ask them to invest more time than what has been agreed upon in the agreement, then it’s going to be chargeable. Even if it’s just a minute above. They will make sure they mention that extra minute in their bill. Incase you refuse to pay, then “you are an exploitative client who doesn’t pay lawyers for their insane amount of hard work, blood and sweat that they put into your cases. You monster!”

Lastly, lawyers are always on sale. So even if you have a lawyer who is involved in one of your cases, and the other side happens to offer more money he/she will happily waltz into their arms and perform a screw-you duet in front of your face.

The reason I’m ranting so much is because I’ve had it with lawyers and their SOB-ish behavior. I’m done with them hanging out their tongues at the sound of money and salivating like dogs. I’m done with them having no integrity or respect either for themselves or their clients. I’m done with lawyers not wanting to put in any work in a case and just breeze through it like it means nothing. Heck, I’ve become half a lawyer thanks to my varied experiences over the years. I’ve not met one lawyer that I can actually look upto and respect. They’re all greedy, selfish, money-minded businessmen who don’t give a rats ass about the client’s problem. I’m sick of being ripped off and still being treated like horseshit.

Lawyers, I suggest you to the market and buy clothes from a store called “Balls&Respect”.

Who says prostitution is illegal in India?

The socio-economic polarization of Delhi

Delhi can be defined as many things, but heterogeneous is not one of them. It is a city whose rapidly rising mall culture contrasts heavily with it’s stark realities at the ground level. A major garbage dump can easily exist outside the long stretch of big wig structures like Select city walk and Max Hospital. A 5 star hotel can co-exist with a slum area. A pedestrian could wait for an auto to stop while ten BMWs zoom past him.

In a nutshell, Delhi is a city that essentially has two faces – The one that is rich, glamorous and swanky and the one that is poor, inadequate and unorganized. These two faces define the way things are run in this city. They dictate the terms that will eventually be levied on everyone. Unfortunately the ones who suffer the most in this tussle between the extremely rich and the extremely poor are the middle class people. They slog away for years in 9-6 jobs, pay their bills and taxes, pay for their children’s education, invest in policies, take loans and dream of living a comfortable and stress free life one day. That ‘one day’ however, never really arrives owing to the fact that the middle class is one sector that no one gives a shit about.

The extremely rich people are the ones dwelling in places like Sainik Farms, Paschim Vihar, Panchsheel, Vasant Kunj, GK so on and so forth. They have enough money to rent Honey Singh for an hour to sing at their daughter’s wedding, enough money to arrange a luncheon with a high ranking government official, enough money to buy their children seats in coveted institutions and enough money to drain down the pipe and still be left with enough to feed the entire city of Ramnagar. They have strong connections with all the right people. They can exert influence in places where a common man can only dream of getting past the peon. Say a tender floated by MCD or PWD, open to all on paper, offers an opportunity to relatively smaller units as well. But in reality, someone sitting in a chair worth 1 lac just needs to send a bottle of whisky, a complimentary mobile phone and a few sugar coated promises to nab the tender and shove everyone else out of the way even before someone can think of bidding. The reason why the line ‘Tu jaanta nahi mera baap kaun hai’ is so famously abused in Delhi is because it actually is true. The only way one can get out of tight spots is if he/she has the right connections. A rich dude from a rich family can break traffic laws, drive under influence and eve tease openly without the fear of bearing any consequences. Why? Because ‘consequences’ are not for someone whose dad has coffee with the Commissioner ever week.

On the flip side are the poor people who constitute the daily wage workers, domestic help, autorickshaw wallahs etc. Their one and only funda is – ‘Strength in numbers’. They are united by their status and their ambition to get as many free benefits as possible. They use their unity to exert influence in workplaces to get their way, and their status as a sympathy card to get out of situations. Say you dismiss a worker in an Industrial area like Okhla without further pay, the next thing you know, about 50 other workers are standing right outside your office demanding why this happened and threatening you with everything from labour court notices to local gunda connections. Their threats may be real or empty, but strong enough to get the job done. A local lady who works as a cook only needs to tear her dupatta and cry rape before an official case is registered against you. All for what? A few extra bucks.

Their unity is also a great vote bank for local MLAs who rely on them for local help. They do petty jobs for them in return for solidarity and support. This is why you could be running a smart IT business and still fall prey to their tricks.

What’s being sandwiched in all this is the middle class, who simply cannot see beyond their monthly stressors like roti, kapda, makaan. They’re the ones who get ripped off by autowallahs and sidelined by Audi owners. They’re the ones who can stroll around in Select Citywalk and yet manage to buy nothing. They’re the ones who are qualified enough to get a good seat in a good institution but get squashed either by reservation or by the wealthy son of a wealthy father. There is no politician who finds the middle class issues strong enough to create a mudda, no godfather who is willing to stand up for the never ending struggle of the 9-6 worker, no NGO that is invested in supporting the paper thin lives of the middle class man, rearing to fall apart at the slightest touch.

In conclusion? If you want to lead a good life in Delhi, you must either be very rich or very poor. If you’re one of the middle class, then you’re pretty much doomed to lead a life of misery throughout.

Raise a voice against police misconduct in India!

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India is a country where every person or group in authority assumes autocratic power. Whether it is your local welfare association, development authority, MLA, MP or Police. They unabashedly abuse the power given to them by the public to serve them. They thrive on feeling powerful and in control – An unfortunate misuse of taxpayer’s money.

When was the last time you felt satisfied by the steps taken by the police to address your grievance? Were they sensitive? Did they listen to you properly? Did you ever get a proper account of the follow up conducted? Was your grievance ever really solved or did you just move on due to lapse of time?

Or, when was the last time you were harassed by the police in the following ways: (i) Verbal intimidation (ii) Verbal abuse (iii) Unlawful detention (iv) Mental torture (v) false accusation (vi) Been asked for a bribe and (vii) Physical torture? Or known someone who has been harassed by the police?

When was the last time you truly felt safe calling the police?

Unfortunately, Police misconduct and human rights violations are commonplace in India. What should be an exception is treated as a norm. People are illegally detained and tortured in police stations for days at a time. Abusive intimidation tactics that know no boundaries are incessantly used to break a person. False charges and accusations are lodged in order to get their way. Stalling or slowing the process down of FIR retrieval, deliberate attempts to not follow up a case, delay carrying out an investigation to let mitigating factors come into play are some of the other ways in which police abuses it’s power.

The citizens are extremely fearful of the police. The moment you see a police car next to your house, you start panicking. The kind of fear that the police induces in people is astonishing and shocking. It’s hard to believe that this establishment has been put in place for our own protection and well-being. No one wants to go against the police. No one wants to fight them in case they trap them in a false charge or build a criminal case against them. No one wants to even get involved in a police case. This is the way the police manipulates the citizens to follow their command. They have led people to believe that their authority is absolute and binding, and that they can make life difficult for anyone who opposes them.

Why is this happening? Why, in a country that preaches “of the people, by the people, for the people”, is letting such shameless harassment of it’s people go unnoticed? Unfortunately, the answer is that there is no mechanism in place to hold the police accountable for their actions. When something bad happens to us, we’re supposed to go to the police. But where do we go when the police does something wrong to us? Any answers?

A Police Complaints Authority has been put in place for namesake. You can go to the court but the Indian judicial system is slower than a snail on wheels. You can file a complaint in NHRC, but they too, take their time. Bottomline is there is no independent authority that can be summoned immediately when you are being harassed or abused by the police. There is no helpline that will respond to your grievance and set up a case against the officer in question.

We need an authority that induces the kind of fear in the police that they induce in the public. They need to know that someone is on their watch, that they cannot misuse the power given to them. We also need CCTV cameras to be installed in every room of every police station, so that they cannot detain or torture illegally. Every concerned citizen should be allowed to access the footage.

I have made a petition to get supporters for this cause. The reason that I have made this petition is because I have personally gone through a harrowing experience with the police recently, where I was manhandled, abused and denied of basic rights. I was shocked at the sheer injustice of it all and realized that something needs to be done about this. I plan to file a PIL in the supreme court if I manage to get enough volunteers and signatures. So if you agree with me, please sign this petition and forward it to as many people as you can.

Raise a voice against Police misconduct and harassment! – Please sign this petition!