Nestaway – Stay Away

I had rented an apartment with Nestaway back in February this year, only because of their tall promises about helping bachelors find homes easily. At first, it all seemed perfect because of their swift response and action time. I found a place and was told it would be “fully furnished”, that I would be provided with facilities such as gas cylinder, washing machine etc and that they would get it cleaned up and everything would be bright & shiny before my move-in.

Seemed quite the offer. Reality, however, was quite different.

First of all, the so-called ‘clean up’ included a one time lousy attempt at dusting the place in broad strokes. Even after they had supposedly ‘cleaned-up’, it was horribly dirty. I had to run an extensive cleaning operation of my own to make the place look remotely livable. Despite my efforts, the rotting sofa set, dining table, switchboards, TV table, coffee table, kitchen walls, balconies, kitchen drawers, stove, chimney (literally broken) – all remained the same. Dirty, dusty and not important enough to be given a fuck about by Nestaway. I was promised that there would be a gas cylinder and a washing machine before I moved in, but neither of them was there. I had to order food (including tea and coffee) from outside for days before I went ahead and simply arranged a cylinder myself. I also had to pay the maid extra to wash clothes by hand.

Added to that, was the drain blockage in the kitchen sink, broken toilet seat and a huge bee hive in my room. Suffice to say, I was very comfortable (/not).

I raised lots of service requests from my dashboard. But now it seems they get loads of those from tenants every single day, so they probably make jokes about them over their morning cup of coffee. I followed up as much as I could, and the only thing they really fixed was the toilet seat. Everything else, I had to get done myself and not to mention, pay myself too. And here I thought I wouldn’t have to pay for service requests raised within 7 days of my move in (one of their bogus policies).

After I got everything fixed and functional myself (including the DTH and wifi), fast forward to when other flatmates moved in. Nestaway executives told them that they didn’t have to share the installation fee for DTH and wifi because both these services were provided by them and were included in the rent. Talk about lying through your teeth. Speaking of executives, this company has the most useless, uneducated and uncooperative executives ever. They only respond swiftly until you pay your security amount in full. Post that, all you get to see is a massive middle finger.

When I was discussing the security amount, I asked the executive if it was okay to pay it in two installments over two months, he assured me that it was perfectly fine and it wouldn’t be a problem. So I paid one month’s security and one month’s rent and thought I was good to go (I moved in 5 days before month end). Clearly not.

On 1st of the next month, I got an email from Nestaway saying I needed to pay the rent. I was taken aback and tried to get in touch with their customer support time and again. True to their reputation, they were assholes and didn’t give two farts about my concern. I tried to get in touch with that executive, who told me and I quote – “Pay the rent including the late fee. I will come and return the late fee amount to you in cash because of the inconvenience this confusion has caused”

It would come as no surprise that that cash never came.

Fast forward again to July, when I got an email around the 18th saying that the property was going to be off-boarded so I had to move out. It also said that since it was being off-boarded by Nestaway, the move out charges would be waived off and I would get my security deposit refund within 7 working days. The property was off-boarded on 2nd of August. It has now been one month and 8 days and there is no sign of that refund. I have been diligently following up but their customer support executives always have one thing to say in their robotic voice, “Your refund is with our finance department. You should get it soon”

Now, according to their policy, if you don’t pay rent on time (on or before 5th of every month), a late fee of Rs. 500 will be charged. Post 10th, a late fee of Rs. 200/day will be charged (added to the Rs. 500) until 15th. Post 15th, your booking will be cancelled. So now that you haven’t given me my refund within 7 working days, how much interest will you pay me, Nestaway?

Apparently, they have another bogus program called the ‘3 Days Trial’ program under which, you can decide to cancel your booking within 3 days of your move-in without having to pay the lock-in breach charges, notice period shortfall charges, renovation charges (insert LOL emoji) etc. The ONLY money that you will have to pay is the rent for the number of days since the start of the license date, calculated on a pro-rata basis, move out charges (999 bucks) and cancellation charges (=token amount, which is 25% of the month’s rent. So if your rent is 20k, 25% of that is 5k, which would be your cancellation amount)

Quite an expensive ‘trial’, I must say.

They will deduct this amount from your security deposit and ‘process’ the refund. Rest assured you will never see the face of that money ever again. Ever. It’s gone. Into the chamber of secrets of Nestaway.

If you choose to go ahead with this fraudulent company, you will burn a hole in your pocket paying for things and services they promised to provide. To add to the injury, you will not get your security deposit refund on time, if you get it at all. The only thing you will end up doing is raising endless service tickets, which to all intents and purposes are useless.

I have been reading up on their social media accounts ever since I moved out and all their accounts are full of nothing but complaints and abuses. They have cheated countless people, who are now left with no option but to hound their social media with complaints. But to no avail, obviously.  If there was ever an epitome of not giving a duck – Nestaway would be it. It’s really inspiring how consistent they are in copy/pasting the same response to every person – “Hi [Insert name], we apologize for the inconveniences caused. Please inbox us your registered contact details. We’ll help you”.

They literally say this to every single person who posts a complaint. And then nothing happens. I find it hard to believe that this company is not just still afloat, but is managing to get funding round after round after round. They’re raking in money left right and center and leaving a trail of angry customers behind.

If you’re considering renting a place with Nestaway, DON’T. Kindly read their FAQ before taking any step: https://faq.nestaway.com/docs/faq-center.

If you’re currently a tenant in one of the Nestaway homes, well, good luck.

For people who have moved out – can we plan a class action suit?

 

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Caste and Religion Politics: Is the power of voting any power at all?

We all know the famous tag line that is often associated with Indian politics – “You don’t cast your vote, you vote for your caste”. India is a culturally rich country. We have an array of religions, languages and cultures. Not to mention that the caste system has existed for centuries. Yet the vision of our leaders at the time of Independence was secularism. Our diversity should be our strength, not our weakness. But over the course of time politics became more about winning and less about public service, and our diversity became a tool for the politicians to pit us against each other.

Religion

Indian politics was easily about three things – Religion, caste and regionalism. Each National party had different candidates that appealed to all three vote banks. During the Congress led government (since 2004), the then marginalized and ghettoized Muslims were a major vote bank for them. When Manmohan Singh became Prime Minister, he appointed the Sachaar committee to collect data about the state of the average Muslim in India, who was shockingly underrepresented in the BJP led government. During the tenure of Congress, more Muslim MPs were elected and brought to the forefront. Thus Congress established a strong relationship with the Muslims. This, however, was not a new development as the Congress has been accused of harbouring a soft corner for the Muslims ever since the times of Nehru, followed by Indira Gandhi.

The BJP, on the other hand, has always been very vocal about its Hindutva ideologies. It’s many affiliations like the Vishwa Hindu Parishad (with it’s militant wing – The Bajrang Dal) are a testament to the fact. It’s history regarding it’s involvement in the demolition of Babri Masjid in 1992 and then the Gujarat riots in 2002 is still very unclear and murky. Both the acts have still not been punished in the court of law. Under BJP’s tenure, Hindu majoritarianism took precedence over other minority groups. The Christians in Orissa were heavily attacked by the Bajrang Dal in 2008. When they retaliated, the Bajrang Dal reacted with even more violence, forcing people to flee from their villages. It was declared that only the refugees who converted to Hinduism would be allowed back in their villages.

Caste

In the 1990’s, the very infamous Mandal commission was established that declared a 27% reservation for all OBCs in the public sector. The upper caste retaliated with strikes and movements, because of which the OBCs were forced to come together in solidarity to protect their common interests. They began voting together and for their own caste, which was marked by Mulayam Singh Yadav’s rise to power in UP and Laloo Prasad Yadav in Bihar. Both these politicians took their politics to the home of a Dalit.

In the beginning of the 2000s, however, the OBC solidarity went down mainly due to the fact that both National Parties, namely – BJP and Congress, conjoined hands with OBC candidates and provided them with representation in relevant areas. In Madhya Pradhesh, all BJP Chief Ministers have been OBCs since 2003. Despite the disintegration of the OBC unity, Bahujan Samaj Party is still on a steady rise.

These facts converge to form one fact – in India, parties don’t manage to get a majority or even enough seats to exert any influence in the Parliament without Identity politics. Since it’s Independence in 1947, Indian politics has always relegated itself to caste or religion politics rather than focusing on real issues like poverty, illiteracy, healthcare, unemployment and crime. It is rather unfortunate that we, as a people, are never moved by the core issues that form the basic infrastructure of any economy, but are rather more invested in differences that, at the end of the day, are someone’s personal choices. ‘Power of voting’ is a powerful right only as long as the people are not manipulated or brainwashed into believing in one particular ideology only because it’s being perpetrated by the leaders of their own caste, religion or state. In that case, this power isn’t any power at all, but rather an illusion that makes us believe we’re voting out of free will.

With the grand sweep by the Aam Aadmi Party in the 2015 Legislative Assembly Elections in Delhi, people are now hoping that AAP will bring about a change in the face of politics and the focus will be on developmental issues. Whether or not it will succeed is a question that will be answered in the next 5 years, but here’s hoping that it doesn’t disappoint us.

Source: Religion, Caste & Politics in India by Christophe Jaffrelote